Questions, Answered
How do I book an appointment?
Book online anytime through our scheduling page, or call us at (512) 387-2186 and we'll be happy to help. Online booking shows real-time availability so you can pick the moment that suits you.
We recommend it — evenings and weekends fill quickly. Same-day appointments are sometimes available; call us and we'll do our best to fit you in.
Where are you located?
We're at 5450 Bee Caves Rd Ste 2C, Austin, TX 78746, in the heart of Westlake.
What are your hours?
We're open Monday through Sunday, 9:30 AM – 9:00 PM.
What should I expect at my first head spa visit?
Your hair will get wet — that's the best part. You'll recline comfortably while warm water cascades over your scalp, followed by massage, a nourishing mask, and a mini facial. Many guests tell us it's the most relaxed they've felt in months.
Will my hair be dried or styled afterward?
What should I wear?
Come as you are. For massage, you'll undress to your comfort level under the drape — our therapists are trained in professional draping and your privacy is always respected. For head spa, casual clothes are fine.
Do you offer couples or duo services?
Yes. Our couples massage suite hosts two guests side by side, and our Duo Head Spa lets two guests enjoy the signature scalp ritual together — a favorite for partners and friends.
What is your cancellation or late-arrival policy?
Life happens — we just ask for at least 24 hours' notice to cancel or reschedule. If you arrive late, we'll do our best to accommodate you, though your session may be shortened so the next guest stays on time. No-shows may be charged the full service amount.
Is gratuity included?
Gratuity isn't included in our prices and is always at your discretion — 15–20% is customary for wonderful service and is deeply appreciated by our therapists.
Do you offer memberships or gift cards?
Yes — a $95/month membership (one 60-minute signature massage or head spa, 10% off additional services, priority booking), three-visit wellness cards, and elegant e-gift cards with 10% off purchases of $200 or more. See our Gift Cards & Membership page.
I have color-treated hair / a sensitive scalp / a medical condition. Can I still book?
In most cases, yes — just mention it when booking so we can tailor products and pressure to you. If you've colored your hair within the last 48–72 hours, let us know so we can select suitable products. If you're pregnant, recovering from a recent injury or surgery, or managing a medical condition, please tell us in advance so we can advise and adjust accordingly.
Do you offer a discount for first-time guests?
Yes — new guests enjoy 10% off their first visit. Just mention this offer when you book online or call (512) 387-2186.
What should I wear?
Wear whatever is comfortable. You will undress to your comfort level in private, and your therapist uses professional draping so only the area being worked on is uncovered.
Do you sell gift cards?
Yes — e-gift cards are available on our Gift Cards & Membership page, and purchases of $200 or more get 10% off. They make an easy gift for anyone who needs a reset.
Should I book in advance?
We recommend booking ahead, especially for evenings and weekends. Same-day appointments are sometimes available — call (512) 387-2186 and we will do our best to fit you in.