Questions, Answered
How do I book an appointment?
Book online anytime through our scheduling page, or call us at (512) 387-2186 and we'll be happy to help. Online booking shows real-time availability so you can pick the moment that suits you.
We recommend it — evenings and weekends fill quickly. Same-day appointments are sometimes available; call us and we'll do our best to fit you in.
Where are you located?
We're at 5450 Bee Caves Rd Ste 2C, Austin, TX 78746, in the heart of Westlake.
What are your hours?
We're open every day, 9:00 AM – 9:00 PM.
What should I expect at my first head spa visit?
Your first head spa is a deeply restorative ritual — and we've thought of every detail so you can simply surrender to it. You'll recline on a heated bed in a warm, serene space; you will never feel cold. The journey begins with an exfoliating scalp scrub that awakens and nourishes the scalp, followed by a cleanse with professional shampoo and a luxurious premium hair mask that drenches your hair in moisture. Then comes the signature waterfall — warm water cascading over your scalp while your therapist melts tension from your neck, shoulders, and hands. A refreshing mini facial completes the experience. We provide a drape for your comfort and a dedicated tray for your jewelry — all you need to do is arrive and let go.
Will my hair be dried or styled afterward?
A full professional blow-dry isn't included — your appointment time is devoted to the head spa treatment itself. If time allows, your therapist will help briefly, and we provide hair dryers plus a styling area so you can finish your hair yourself.
Do you offer couples or duo services?
Yes. Our couples massage suite hosts two guests side by side, and our Duo Head Spa lets two guests enjoy the signature scalp ritual together — a favorite for partners and friends.
What is your cancellation or late-arrival policy?
Life happens — we just ask for at least 24 hours' notice to cancel or reschedule. If you arrive late, we'll do our best to accommodate you, though your session may be shortened so the next guest stays on time. We really appreciate it if you could let us know in advance if your plans change — repeated no-shows may affect your ability to book with us in the future.
Is gratuity included?
Gratuity isn't included in our prices and is always at your discretion — it is deeply appreciated by our therapists and the loveliest way to say you enjoyed your service.
Do you offer memberships or gift cards?
Yes — a $95/month membership (one 60-minute signature massage or head spa, 10% off additional services, priority booking), three-visit wellness cards, and elegant e-gift cards with 10% off purchases of $200 or more. See our Gift Cards & Membership page.
I have color-treated hair / a sensitive scalp / a medical condition. Can I still book?
In most cases, yes — just mention it when booking so we can tailor products and pressure to you. If you've colored your hair within the last 48–72 hours, let us know so we can select suitable products. If you're pregnant, recovering from a recent injury or surgery, or managing a medical condition, please tell us in advance so we can advise and adjust accordingly.
Do you offer a discount for first-time guests?
Yes — new guests enjoy 10% off their first visit. Just mention this offer when you book online or call (512) 387-2186.
What should I wear?
Come as you are — wear whatever is comfortable. For massage, you'll undress to your comfort level in private; our therapists use professional draping so only the area being worked on is uncovered, and your privacy is always respected. For head spa, casual clothes are fine.
Do you sell gift cards?
Yes — e-gift cards are available on our Gift Cards & Membership page, and purchases of $200 or more get 10% off. They make an easy gift for anyone who needs a reset.
Should I book in advance?
We recommend booking ahead, especially for evenings and weekends. Book online anytime through our scheduling page, or call (512) 387-2186 — same-day appointments are sometimes available and we'll do our best to fit you in. Booking for two or more? We recommend calling us so we can make sure two therapists are available at the same time.
What should I know about online booking and therapist availability?
Our therapists offer different services, and online availability is subject to change. If you select a specific therapist, the available time slots are based on that therapist's schedule and your selected service, and we may contact you if adjustments are needed. If you select "Any Available Therapist," the availability shown may not reflect availability for your selected service, especially for head spa treatments — please call us at (512) 387-2186 to confirm after booking.
Might a booking deposit be required?
A booking deposit may be required to confirm and secure an appointment. Deposit requirements are determined by our team based on scheduling and reservation needs. Deposits are generally $40 per person per service hour and will be applied toward your service total. Deposits are fully refundable with at least 24 hours' cancellation notice. Late cancellations may result in forfeiture of the deposit. We reserve the right to make scheduling adjustments and determine deposit requirements as needed, and we will communicate any necessary changes to affected guests.
How do I book for two or more guests at the same time?
For two or more guests booking services at the same time, we strongly recommend calling us directly at (512) 387-2186 so we can coordinate therapist availability.